Package 3
Technical File & Governance Assurance
When file quality, governance and decision-making are under scrutiny
To provide independent assurance over the quality, completeness, auditability and governance of commercial, claims or technical files where decision-making, oversight or stakeholder confidence depends on demonstrable control. The objective is to test whether decisions can be understood, evidenced, explained and relied upon.
Typical Situations
You may need this service when:
File quality is under scrutiny.
An internal audit identifies weaknesses.
A delegated authority arrangement requires review.
Concerns arise regarding supplier management or oversight.
Portfolio leakage is suspected.
Decisions are difficult to trace back to supporting evidence.
Claims outcomes vary significantly between handlers or suppliers.
AI-generated or automated outputs are influencing decisions.
Management requires assurance before a regulator, reinsurer, board or audit review.
Repeated quality issues indicate potential governance failures.
What We Help Determine
Are decisions supported by sufficient evidence?
Can the rationale behind decisions be understood and reconstructed?
Are authority levels being applied appropriately?
Are suppliers operating within expected controls?
Where is leakage occurring?
Are governance processes working as intended?
Are files consistent, complete and auditable?
Can management demonstrate effective oversight?
Can outputs generated by AI or automated systems be safely relied upon?
What You Receive
Depending on scope, deliverables may include:
Technical File Audit Report
Comprehensive forensic assessment and expert documentation.
Evidence Sufficiency
Evaluation of auditability and support documentation.
Governance Assurance Report
Detailed analysis of controls and governance frameworks.
File Quality Scorecard
Standardized metrics for file quality and compliance.
Portfolio Leakage Assessment
Identifying and quantifying commercial value leakage.
Improvement Roadmap
Strategic roadmap for governance and control uplift.
All outputs are designed to create a transparent link between evidence, controls, findings and recommendations.
The Shift We Deliver
Before
Unclear controls, inconsistent files, limited transparency and uncertainty over decision quality.
After
Demonstrable governance, auditable decisions, stronger control and confidence that outcomes can be justified and defended.